2. DATA COLLECTED
DATA STORAGE LOCATION
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
If you visit our online shop or baek market place, you will be prompt a guideline to secure your transaction. This require us to help you on the safe online transaction. Bare in mind, we will never ask you for your account for banking details. You will need to go through your bank gateway in order to make a complete purchase/ transaction.
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party ticketing system and manage by our digital team. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket.
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Information submitted through the contact form on our site is sent to our company email.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties. Unless you subscribe to our newsletter, we will send you any relevant updates where by you will have the option to unsubscribe the newsletter.
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.